Shipping & Returns

We ship within North America. Please contact us for international shipping options.

Our shipping options start from as low as $5. Shipping is calculated at checkout.

All orders that meet minimum requirements qualify for the free shipping offer.

Of course! Simply include your recipient’s shipping information in your order and you’re good to go.

We ship our broth packages frozen using insulated containers. However, these items may arrive partially frozen, refrigerated, or cool, depending on the weather and transit time. If your broth arrives fully or partially frozen, it's okay to refreeze these items if you aren't consuming them immediately. If your items are completely thawed out on arrival, please refrigerate them and consume them within two weeks from the ship date.

If your order hasn’t been processed yet, you can change or cancel your order. To do this, call +1 647-267-7260 or email hello@natritionalwellness.ca

We ship using various options including UPS, Purolator, FedEx CanadaPost or Local Couriers.

No worries, we can help. Take a photo of the damage and email it to us along with a request for a replacement — our email address is hello@natritionalwellness.ca. In most cases, we can send out a replacement.

Please contact us for internationational shipping options.

We’ll send you an email that contains shipping information as soon as we ship your order. If your order seems to be late or you didn’t get your shipping information, send us an email at hello@natritionalwellness.ca , and we’d be happy to help.
You can also call 647-267-7260. Our customer service representatives are available from 9 a.m. to 4 p.m. Monday through Friday. If we miss your call, we’ll be sure to call you back.

Shipments go out on Mondays, Tuesdays, Wednesdays and Thursdays. For standard shipping options, shipments to Ontario and Quebec, arrive within 1 to 2 days. For orders in the Canada and US, expect your order to arrive in 2 to 7 business days based on your location.

Please don’t return your bone broth or food items — as part of Natritional’s food safety and quality standards, we don’t allow returns. We also don’t offer returns based on personal taste.
We do offer a satisfaction guarantee and will replace or refund orders with issues. If you have any issues with your order, however, please reach out by calling +1 647-267-7260 or emailing hello@natritionalwellness.ca

If you need help or have questions, please reach out by calling +1 647-267-7260 or emailing hello@natritionalwellness.ca
We can answer your call between 9 a.m. and 4 p.m. (EST) Monday through Friday. If we miss your call, we’ll get back to you within 1 business day.